DPS Survey - Page 1

Code Number
If you received an invitation or hardcopy survey, enter the Code Number provided in the box below.
This number is not associated with you, but used to insure a valid response.
Enter the Code Number here:

My last contact with DPS was. . .
by telephone.
at a DPS facility.
on the internet.
by mail.
on the roadside or other location.

The area in which you received service:

Administrative License Revocation	Driver Records Bureau	Polygraph Service
Breath Alcohol Testing Bureau	Emergency Management Services	Public Information Office
Commercial Vehicle Enforcement Services	Fingerprint and Records Bureau	Private Security Bureau
Communications Service	Fleet Operations	Precursor Chemical
Concealed Handgun	Highway Patrol Service	Prescription Program
Crime Information Bureau	Human Resources	Special Crimes Service
Crime Laboratory Service	License Issuance Bureau	Texas Rangers
Crime Record Lobby	Missing Persons Clearinghouse	Training Academy
Customer Service Bureau	Motor Carrier Bureau	Vehicle Inspection and Emissions
Driver Improvement & Compliance	Motor Vehicle Theft Service	Other
Driver License Office	Motorcycle Safety Unit
Driver License Online Renewal	Narcotics Service

If you chose Driver License Office please select the location you interacted with:

If I interacted with staff. . . . (If not, please skip the following two items.)	Excellent	Good	Average	Fair	Poor	N/A
The staff members were courteous and professional.
The staff members were knowledgeable and helpful.
If I visited the facility. . . . (If not, please skip the following two items.)	Excellent	Good	Average	Fair	Poor	N/A
The facility was clean and orderly.
I received the information I needed to obtain services.

Please answer the following items:	Excellent	Good	Average	Fair	Poor	N/A
If I telephoned, I received the information I needed in a reasonable amount of time.
If I wrote or emailed, I received the information I needed in a reasonable amount of time.
If I received printed material, it contained thorough and accurate information.
If I visited the website, it was easy to use, well organized, and contained accurate information.
If I complained, it was handled in a reasonable manner.
Overall, I am satisfied with my experience.

I am a: Male Female

My age:
Under 18 18-30 years 31-45 years 46-59 years 60 years or older

My race/ethnicity:
African-American/Black Hispanic/Mexican-American Anglo-American/White
Asian-American/Pacific Islander/Native American Indian Multi-racial/Other

Your 5-digit home zip code:

You can renew or change your address over the internet and by phone. After you have submitted your survey, go to www.texasonline.com to learn more.

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